Refund Policy

Membership fees charged by BAST TEXTILES are information-service fees covering online membership benefits (extended price history, international market channels, credit bonuses, membership badge and similar features). They are not payments for physical goods or trade funds.

The Platform does not collect or disburse purchase funds for buyers or sellers; trade settlement happens offline between the trading parties and is unrelated to membership fees.

A full refund of the membership fee may be requested within 7 calendar days of successful payment, provided that no members-only benefits have been used (including but not limited to viewing 24-month price history or international market data).

No refund is available after 7 calendar days, or once members-only benefits have been used. Platform points, once granted or consumed, are not refundable or exchangeable back into funds.

Email service@basttextiles.com with your registered email address, company name and proof of payment (Stripe receipt number or payment screenshot). We will review and respond within 3 business days.

Approved refunds are returned via the original payment method: payments made through Stripe are refunded to the original card, typically arriving within 5-10 business days depending on the issuing bank.

Once a refund is completed, the corresponding membership and any unused membership points are voided.

If you disagree with a charge or refund decision, please contact us first at the email above and we will prioritize an amicable resolution. This policy is governed by the laws of the Hong Kong Special Administrative Region.

BAST TEXTILES (registered in Hong Kong) — support email: service@basttextiles.com